Frequently Asked Questions FAQ

Shipping & Tracking

Can I track my order?

Yes, as soon as your order has been shipped, you will receive a tracking number so you can follow your delivery. You can also track your order via our tracking page .

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can easily enter this on our track your order page .

How long does delivery take?

We are currently experiencing a high volume of orders, which may result in longer delivery times than usual. To ensure a smooth process, we are working according to the following guidelines:

  • All orders are shipped within 24–72 business hours.

  • Delivery takes an average of 3–8 business days, depending on your location and the busyness of the shipping company.

Do you have any questions?

You are always welcome to contact us via our contact form or send an email to info@borcelle.nl – we are ready to help you.

Returns & Exchanges

What is your return policy?

Before returning a product, please contact our customer service at retour@borcelle.nl within 30 days of receipt. It is important to register your return - unannounced returns will not be accepted. Please note that return shipping and risk are borne by you as the customer.

How do I return an item?

Send us an email at retour@borcelle.nl or use the contact form.
Our customer service will guide you safely through the entire return process.

NOTE: Never return items without prior contact, as we must first create an internal return case.

When will I get my money back?

As soon as we receive your return, your refund will be processed the same day.
Please note that it may take up to 3 business days for your bank to complete the transaction.

Product & Store Information

What size should I choose?

Our clothing is based on standard measurements and most products have a specific size guide. For a more relaxed fit, we recommend choosing one size larger .

Our shoes and loafers are true to size. Check the foot length in CM/INCH for each product - the measurements are 100% accurate.

Where are your products produced?

We offer a wide range and to keep our promise Dress With Class – For Less , we collaborate globally. This gives us the freedom to choose materials and production where it makes the most sense – both in terms of quality and price.

How can I pay?

We offer secure and encrypted payment solutions:

  • iDEAL

  • Visa

  • Mastercard

  • Master

  • Apple Pay

Where are your products shipped from, and how do you ensure quality?

All products are shipped directly from our warehouse. This allows us to keep prices competitive and quality high. Each product is carefully checked to ensure it meets the high expectations our customers have for Roar Couture.

Would you like me to format this text as a section for your webshop? I can also create it as HTML or template for Shopify / WooCommerce.

4o
You said:
make all the email address to roarcouture
ChatGPT said:

Here is the updated Danish version, where all email addresses have been changed to use @roarcouture.dk :

Shipping & Tracking

Can I track my order?

Yes, as soon as your order has been shipped, you will receive a tracking number so you can follow your delivery. You can also track your order via our tracking page .

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can easily enter this on our track your order page .

How long does delivery take?

We are currently experiencing a high volume of orders, which may result in longer delivery times than usual. To ensure a smooth process, we are working according to the following guidelines:

  • All orders are shipped within 24–72 business hours.

  • Delivery takes an average of 3–8 business days, depending on your location and the busyness of the shipping company.

Do you have any questions?

You are always welcome to contact us via our contact form or send an email to info@roarcouture.dk - we are ready to help you.

Returns & Exchanges

What is your return policy?

Before returning a product, please contact our customer service at retour@roarcouture.dk within 30 days of receipt. It is important to register your return - unannounced returns will not be accepted. Please note that return shipping and risk are borne by you as the customer.

How do I return an item?

Send us an email at retour@roarcouture.dk or use the contact form.
Our customer service will guide you safely through the entire return process.

NOTE: Never return items without prior contact, as we must first create an internal return case.

When will I get my money back?

As soon as we receive your return, your refund will be processed the same day.
Please note that it may take up to 3 business days for your bank to complete the transaction.

Product & Store Information

What size should I choose?

Our clothing is based on standard measurements and most products have a specific size guide. For a more relaxed fit, we recommend choosing one size larger .

Our shoes and loafers are true to size. Check the foot length in CM/INCH for each product - the measurements are 100% accurate.

Where are your products produced?

We offer a wide range and to keep our promise Dress With Class – For Less , we collaborate globally. This gives us the freedom to choose materials and production where it makes the most sense – both in terms of quality and price.

How can I pay?

We offer secure and encrypted payment solutions:

  • iDEAL

  • Visa

  • Mastercard

  • Master

  • Apple Pay

Where are your products shipped from, and how do you ensure quality?

All products are shipped directly from our warehouse. This allows us to keep prices competitive and quality high. Each product is carefully checked to ensure it meets the high expectations our customers have for Roar Couture.

Let me know if you also want this text in a format for your webshop (e.g. HTML or PDF), or if you would like layout/design help.

4o
You said:
.com domain not dk
ChatGPT said:

Perfect! Here is the updated version with @roarcouture.com as the email domain instead of .dk:

Shipping & Tracking

Can I track my order?

Yes, as soon as your order has been shipped, you will receive a tracking number so you can follow your delivery. You can also track your order via our tracking page .

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can easily enter this on our track your order page .

How long does delivery take?

We are currently experiencing a high volume of orders, which may result in longer delivery times than usual. To ensure a smooth process, we are working according to the following guidelines:

  • All orders are shipped within 24–72 business hours.

  • Delivery takes an average of 3–8 business days, depending on your location and the busyness of the shipping company.

Do you have any questions?

You are always welcome to contact us via our contact form or send an email to info@roarcouture.com – we are ready to help you.

Returns & Exchanges

What is your return policy?

Before returning a product, please contact our customer service at retour@roarcouture.com within 30 days of receipt. It is important to register your return - unannounced returns will not be accepted. Please note that return shipping and risk are borne by you as the customer.

How do I return an item?

Send us an email at retour@roarcouture.com or use the contact form.
Our customer service will guide you safely through the entire return process.

NOTE: Never return items without prior contact, as we must first create an internal return case.

When will I get my money back?

As soon as we receive your return, your refund will be processed the same day.
Please note that it may take up to 3 business days for your bank to complete the transaction.

Product & Store Information

What size should I choose?

Our clothing is based on standard measurements and most products have a specific size guide. For a more relaxed fit, we recommend choosing one size larger .

Our shoes and loafers are true to size. Check the foot length in CM/INCH for each product - the measurements are 100% accurate.

Where are your products produced?

We offer a wide range and to keep our promise Dress With Class – For Less , we collaborate globally. This gives us the freedom to choose materials and production where it makes the most sense – both in terms of quality and price.

How can I pay?

We offer secure and encrypted payment solutions:

  • iDEAL

  • Visa

  • Mastercard

  • Master

  • Apple Pay

Where are your products shipped from, and how do you ensure quality?

All products are shipped directly from our warehouse. This allows us to keep prices competitive and quality high. Each product is carefully checked to ensure it meets the high expectations our customers have for Roar Couture.